Caseworkers conducted an initial assessment interview and skills test to determine their clients’ needs and assigned clients to various activities. Clients without a high school diploma or equivalent were typically assigned to basic education classes. Clients with a high school diploma or equivalent and little work experience were typically assigned to a Community Work Experience Program. Clients with both a high school diploma or equivalent and work experience were typically assigned to a job club for intensive job search.

Although some participants were first referred to short-term training and education programs, most were initially assigned to a job club for 30 hours a week, followed by a job search during which they were required to contact 20 employers a week. Participants also had access to a job developer, life skills and vocational training, secondary and postsecondary education, and supportive services such as child care and transportation. Case managers intensively monitored participants’ activities and could sanction them by reducing their benefits.