ICM provided participants with case managers who identified barriers to entry into substance use disorder treatment, such as childcare, transportation, and housing problems, and addressed those barriers. While participants were in treatment, case managers met with them weekly and coordinated with treatment facility staff to provide other needed services. Participants received vouchers for items such as children's toys or cosmetics as an incentive to participate in treatment. Participants received case management services for 24 months.

EfA provided vocational English to Speakers of Other Languages (ESOL), including lessons focused on answering job interview questions, communicating in the workplace, and finding a job. EfA participants attended classes for 2 to 12 months, depending on their skill and education level. About 24 months after the program’s start, evaluators followed up with participants to assess participants’ employment and earnings.