Maximum Customer Choice participants could request counseling from program staff to guide them to appropriate training selections, but they did not automatically receive counseling. Participants received an individual training account in the amount of $3,000 to $5,000, depending on the program site. Most Maximum Customer Choice participants requested counseling and completed counseling and training program selection in five sessions. Then, participants engaged in their selected training program for an average of 18 weeks.

Structured Customer Choice participants received intensive, mandatory weekly counseling from program staff, in which the counselors directed participants to training programs with high returns on investment (that is, programs anticipated to lead to high earnings gains over participants’ lifetimes relative to the training cost). Participants selected the training program in which they wished to participate, but counselors could deny participants’ selections. Participants also received an ITA of up to $8,000 to cover the cost of training.

As part of the VA’s IPS program, an employment specialist worked with a larger team of clinicians and support staff to integrate treatment of underlying mental and physical health issues into the employment services for veterans experiencing homelessness. The employment specialist assessed participants’ vocational abilities and helped tailor an accelerated job search based on their strengths and preferences.

Individuals first worked intensively with a case manager to determine the most appropriate services to help them find employment, including attending an orientation; receiving assessments measuring their educational attainment, interests, and needs; and developing an individual employability plan.

Integrated Case Management participants worked with a single case manager to improve their educational and vocational skills and determine their welfare eligibility and payment issuance. Participants who did not have a high school diploma or general education diploma were assigned to basic education classes; participants with basic education credentials were assigned to vocational training, postsecondary education, or work experience. Case managers provided job search assistance after they determined that participants were employable.

The program provided information about and simplified access to financial work supports, such as the Earned Income Tax Credit and child care subsidies. Retention and advancement services included career coaching and access to training and education to stabilize participants’ employment and help them find better-paying jobs. The program helped participants secure funding for training and education costs through the Workforce Investment Act (WIA) and other training funds.

Structured Customer Choice participants received intensive, mandatory weekly counseling from program staff, in which the counselors directed participants to training programs with high returns on investment (that is, programs anticipated to lead to high earnings gains over participants’ lifetimes relative to the training cost). Participants selected the training program in which they wished to participate, but counselors could deny participants’ selections. Participants also received an ITA of up to $8,000 to cover the cost of training.

The Vocational Coaches to Enhance MST-EA program provided two one-hour sessions of individualized vocational coaching each week to young adults receiving MST-EA programming in areas of employment, education, health, housing, parenting, and financial literacy. The coaches provided vocational support with a focus on each of these specific support areas for three to seven sessions. Participants typically received the intervention over an average of seven to eight months.

Fathers received life skills training and job placement and could participate in short-term training programs, such as truck driving training, and long-term training, such as heating and air-conditioning repair. All participants were enrolled in life skills training and job placement, but individuals could choose what types of additional program offerings to attend. Eligible individuals lacked high school educational credentials, were unemployed or underemployed, or were referred by their child support agent.