Guided Customer Choice was designed to broadly represent the approach that most local areas were implementing on their own under WIA. Participants in Guided Customer Choice had to complete six mandatory counseling activities to select a training program and then had to assess whether they had enough resources to complete the training. Counselors were directed to help customers make an informed decision about training. However, counselors did not direct participants toward particular occupations, and participants could independently select their training program.

Guided Customer Choice was designed to broadly represent the approach that most local areas were implementing on their own under WIA. Participants in Guided Customer Choice had to complete six mandatory counseling activities to help them select a training program and then had to assess whether they had enough resources to complete the training. Counselors were directed to help customers make an informed decision about training. However, counselors did not direct participants toward particular occupations, and participants could independently select their training program.

The Bridges program offered a multi-phase program focused on four main service areas: academic enrichment, socio-emotional learning (SEL), workforce readiness training, and mentorship and case management services. Participants began the program by attending a group orientation session and taking the Test of Adult Basic Education and an online financial training. Following the financial training, participants began the first of three phases of Bridges services.

PTC program applicants applied to both the Year Up program and the partner college. Once accepted to both, participants took part in a full-day program for five days a week that included structured college courses, professional skills courses, and technical skills courses. The college courses were provided by the partner college and participants earned up to 15 college credits during this time period. Many of these courses were either geared toward an occupational path or were meant to prepare the participant for college-level courses.

In the Teenage Parent Demonstration, case managers assessed participants’ needs and developed individualized self-sufficiency plans for participants to access education, training, and employment services. Participants were teenage AFDC recipients who were first-time parents. The program included workshops focused on personal and parenting skills, and preparation for education, training, and work. The program required participants to receive these services while they were receiving AFDC.