Individuals receiving housing assistance interested in the FSS program attended an orientation, signed a contract of participation, and completed an individualized plan at enrollment. FSS program participants worked with case managers to set goals related to self-sufficiency to include in their plan. Case managers also provided referrals to services, such as education and training opportunities and low-cost child care. Most sites expected case managers to contact participants on a quarterly basis, although some sites ranged from monthly to annual contact.

The CSPED provided noncustodial parents with case management, employment services, enhanced child support services, parenting classes, and domestic violence services. Each participant was assigned a case manager to assess needs and monitor progress. Employment services included job search assistance; job-readiness training; and assistance with job placement, job retention, and rapid reemployment following job loss. Participating sites were also encouraged, though not required, to provide job skills training, vocational training, education related to employment, and supportive services.

Caseworkers conducted an initial assessment interview and skills test to determine their clients’ needs and assigned clients to various activities. Clients without a high school diploma or equivalent were typically assigned to basic education classes. Clients with a high school diploma or equivalent and little work experience were typically assigned to a Community Work Experience Program. Clients with both a high school diploma or equivalent and work experience were typically assigned to a job club for intensive job search.