Maximum Customer Choice participants could request counseling from program staff to guide them to appropriate training selections, but they did not automatically receive counseling. Participants received an individual training account in the amount of $3,000 to $5,000, depending on the program site. Most Maximum Customer Choice participants requested counseling and completed counseling and training program selection in five sessions. Then, participants engaged in their selected training program for an average of 18 weeks.

Guided Customer Choice was designed to broadly represent the approach that most local areas were implementing on their own under WIA. Participants in Guided Customer Choice had to complete six mandatory counseling activities to select a training program and then had to assess whether they had enough resources to complete the training. Counselors were directed to help customers make an informed decision about training. However, counselors did not direct participants toward particular occupations, and participants could independently select their training program.

Guided Customer Choice was designed to broadly represent the approach that most local areas were implementing on their own under WIA. Participants in Guided Customer Choice had to complete six mandatory counseling activities to help them select a training program and then had to assess whether they had enough resources to complete the training. Counselors were directed to help customers make an informed decision about training. However, counselors did not direct participants toward particular occupations, and participants could independently select their training program.

Atlanta’s HCD program stressed that participants should spend time receiving education or training to prepare for good jobs. At the start of the program, case managers assigned participants to adult basic education courses or vocational training programs. Participants were assigned to adult basic education courses more often than training programs because many vocational programs required GEDs or certificates that the participants did not have when starting the HCD program.

PTC program applicants applied to both the Year Up program and the partner college. Once accepted to both, participants took part in a full-day program for five days a week that included structured college courses, professional skills courses, and technical skills courses. The college courses were provided by the partner college and participants earned up to 15 college credits during this time period. Many of these courses were either geared toward an occupational path or were meant to prepare the participant for college-level courses.

Paycheck Plus: Employment Referral Services consisted of two main features. First, like the Paycheck Plus intervention described elsewhere on this site, it allowed eligible individuals to receive up to $2,000 in income-based tax credits, including the federal EITC and the supplemental credit from the Paycheck Plus program. In the 2017 tax year, a single adult worker would lose eligibility for the federal EITC after his or her earnings reached about $15,000, and the maximum credit was $510.

Paycheck Plus allowed eligible individuals to receive up to $2,000 in income-based tax credits, including the federal EITC and the supplemental credit from the Paycheck Plus program. In the 2017 tax year, a single adult worker would lose eligibility for the federal EITC after his or her earnings reached about $15,000, and the maximum credit was $510. Paycheck Plus increased the maximum credit for single adults to $2,000 and expanded eligibility so that individuals earning up to $30,000 qualified for some credit.

After two days of initial skills assessment, Good Transitions participants were placed in a subsidized job at Goodwill Industries stores. An on-site job coach provided feedback and support while program staff provided case management and job development services. After one month at the Goodwill position, Good Transitions placed participants in a new position, with less on-site support and coaching than the Goodwill position, for about three months.

YouthBuild programs provided four main categories of services: (1) a combination of educational services designed to lead to a high school diploma or an equivalent credential such as a GED; (2) vocational training in construction or another in-demand industry; (3) youth development services focused on leadership training and community service; and (4) supportive services to help individuals participate in training and employment, including case management, workforce preparation, life skills training, counseling, and stipends for participation.

Atlanta LFA encouraged clients to move quickly into work without being selective about which job to take. Participants first spent up to three weeks in a job club operated in Job Opportunities and Basic Skills (JOBS) program offices and led by a community action agency. Then, participants applied to jobs for 1 to 2 weeks and were required to make 6 in-person inquiries or send 15 inquiry letters to employers per week.