The intervention provided access to supplemental resources in the Veterans Employment Resource Center (VERC). The standard VERC services included internet and phone access for job search activities, resume writing supports, video training for applying to and interviewing for jobs, and two video-recorded practice interviews. In addition, the program provided intervention participants with the About Face vocational manual and in-person classes during the week following study enrollment.

The About Face—Self Study intervention provided participants with a vocational manual titled About Face in addition to standard services from the Veterans Employment Resource Center (VERC). The standard VERC services included internet and phone access for job search activities, resume writing supports, video training for applying to and interviewing for jobs, and two video-recorded practice interviews.

The intervention included enhanced behavioral, medical, and dental services that augmented participants’ standard county health benefits. Services included treatment for chemical dependence, psychological and neuropsychological assessments, and prescription medications above the three-per-month Medicaid limit. The intervention eliminated co-payments for prescription drugs and outpatient services and improved participants’ access to mental health services.

Program participants were sorted into services based on education and college readiness at enrollment. Adults with a high school diploma or GED whose Test of Adult Basic Education (TABE) reflected a 9th-to-12th-grade score equivalency received case management and college readiness training in preparation for subsequent enrollment in occupational training. If participants with a high-school-level TABE score were not enrolled in school and did not have a high school diploma or GED, they received accelerated GED preparation and occupational training simultaneously.

The Empowering Families program offered couples eight workshops that combined the Family Wellness curriculum on healthy marriage and relationship education with job assistance and financial literacy services. Career counselors provided services to promote job readiness, such as resume and interview training, and job placement assistance. Financial coaches also helped couples identify financial goals and create a plan to reach those goals.. The program provided services to parenting couples with low income.