The intervention provided access to supplemental resources in the Veterans Employment Resource Center (VERC). The standard VERC services included internet and phone access for job search activities, resume writing supports, video training for applying to and interviewing for jobs, and two video-recorded practice interviews. In addition, the program provided intervention participants with the About Face vocational manual and in-person classes during the week following study enrollment.

The About Face—Self Study intervention provided participants with a vocational manual titled About Face in addition to standard services from the Veterans Employment Resource Center (VERC). The standard VERC services included internet and phone access for job search activities, resume writing supports, video training for applying to and interviewing for jobs, and two video-recorded practice interviews.

Through ICM, case managers worked with participants who were incarcerated to determine their needs and goals and to establish reentry plans for support after release. After participants’ release from prison, case managers connected them to mental and physical health treatment, employment, education, and housing services. Participants had access to 24-hour case management and no limits on the duration of participation. Mental and physical health treatment services included mental health, substance abuse, and medical and dental treatment.

Twenty-four grantees offered the RExO program, including national nonprofits, faith-based community organizations, community health organizations, and local or regional nonprofits. The exact bundle of services each grantee provided varied significantly. In all programs, case managers coordinated service delivery and supported participants. Most grantees offered group mentoring for participants, and a smaller subset offered individual mentoring.