LA’s HOPE participants received temporary housing and help securing rental assistance and more permanent housing. Mental health services were also available. Once housed, LA’s HOPE case managers connected participants to a workforce development center; the case manager, workforce development staff, and mental health agency staff helped the participant prepare for employment.

Master’s-level care managers placed telephone calls to Working toward Wellness participants to encourage them to seek treatment for their depression. The care managers also helped coordinate health appointments, encouraged and monitored follow-through on appointments and treatment plans, and provided supplemental information and counseling. To build rapport and identify potential referral services, care managers also asked participants about their employment status and goals and about barriers to employment, such as child care.