Case management

Level
no children

Wider Opportunities for Women’s (WOW’s) Minority Female Single Parent (MFSP) Program

WOW placed participants in specific training courses, based on standardized testing, that either provided basic education and skills training or specific technical training. Participants who scored at the sixth- or seventh-grade level on standardized testing enrolled in an 11-week basic educational skills and employability development course, followed by three weeks of unpaid work.

Minority Female Single Parent Demonstration Program (MSFP) at Opportunities Industrialization Center (OIC)

OIC’s MSFP participants completed a standardized test of their basic academic skills before being assigned to remedial courses or specific job-training programs. Remedial courses (GED, English as a second language, literacy) were assigned to those who scored below a certain threshold or lacked a high school credential and lasted three months. Participants with a high school credential and those who passed their remedial courses were assigned to six to nine months of job-specific skills training coupled with job-search training and assistance.

Per Scholas Sectoral Employment Program

Intervention (standard name)

Per Scholas participants enrolled in a 15-week computer technician training program that consisted of instruction and practice related to assembly, configuration, installation, upgrade, and repair of personal computers, printers, and copiers.

The training program prepared participants to obtain an entry-level computer certification. After the training, Per Scholas offered participants internships with local employers or with the Per Scholas recycling and refurbishing center.

Maximum Customer Choice (as compared with Guided Customer Choice)

Maximum Customer Choice participants could request counseling from program staff to guide them to appropriate training selections, but they did not automatically receive counseling. Participants received an individual training account in the amount of $3,000 to $5,000, depending on the program site. Most Maximum Customer Choice participants requested counseling and completed counseling and training program selection in five sessions. Then, participants engaged in their selected training program for an average of 18 weeks.

Structured Customer Choice (as compared with Guided Customer Choice)

Structured Customer Choice participants received intensive, mandatory weekly counseling from program staff, in which the counselors directed participants to training programs with high returns on investment (that is, programs anticipated to lead to high earnings gains over participants’ lifetimes relative to the training cost). Participants selected the training program in which they wished to participate, but counselors could deny participants’ selections. Participants also received an ITA of up to $8,000 to cover the cost of training.

U.S. Department of Veterans Affairs (VA) Individual Placement and Support (IPS) Employment Services

As part of the VA’s IPS program, an employment specialist worked with a larger team of clinicians and support staff to integrate treatment of underlying mental and physical health issues into the employment services for veterans experiencing homelessness. The employment specialist assessed participants’ vocational abilities and helped tailor an accelerated job search based on their strengths and preferences.