Case management

Level
no children

Riverside Labor Force Attachment (LFA)

Intervention (standard name)

The LFA program implemented in Riverside, CA, encouraged clients to move quickly into work without being selective about which job to take. Participants first spent one week in a job club operated by Job Opportunities and Basic Skills (JOBS) program staff at the local public assistance office. Then, participants applied to jobs for at least two weeks and were required to make 25 to 35 employer contacts per week.

Missouri Job Opportunities and Basic Skills Training Program (JOBS)

Individuals first worked intensively with a case manager to determine the most appropriate services to help them find employment, including attending an orientation; receiving assessments measuring their educational attainment, interests, and needs; and developing an individual employability plan.

Michigan Opportunity and Skills Training (MOST) followed by Work First

MOST was Michigan's Jobs Opportunities and Basic Skills Training program for individuals receiving AFDC. Michigan changed MOST after receiving one of Section 1115 waivers to the rules in effect at the time for the AFDC program. These Section 1115 waivers allowed states to test new approaches to advance the objectives of the AFDC program. Detroit's MOST program, with the changes made under the waiver, was included in a five-year national evaluation of workforce programs for individuals receiving AFDC which began in 1992.

Integrated Case Management

Intervention (standard name)

Integrated Case Management participants worked with a single case manager to improve their educational and vocational skills and determine their welfare eligibility and payment issuance. Participants who did not have a high school diploma or general education diploma were assigned to basic education classes; participants with basic education credentials were assigned to vocational training, postsecondary education, or work experience. Case managers provided job search assistance after they determined that participants were employable.

Chicago Employment Retention and Advancement (ERA)

Chicago ERA matched participants with a career and income advisor (CIA) who counseled them about how to advance in their current jobs and apply for higher-paying jobs. Participants could receive other education and training services and financial incentives for maintaining contact with their case manager to verify their work hours. A30-hour work requirement was part of their TANF participation, and failure to work at this level could result in a sanction of their TANF benefits. The program served participants for up to  two years, even if they left TANF.

Work Advancement and Support Center (WASC) Demonstration

The program provided information about and simplified access to financial work supports, such as the Earned Income Tax Credit and child care subsidies. Retention and advancement services included career coaching and access to training and education to stabilize participants’ employment and help them find better-paying jobs. The program helped participants secure funding for training and education costs through the Workforce Investment Act (WIA) and other training funds.

Structured Customer Choice (as compared with Maximum Customer Choice)

Structured Customer Choice participants received intensive, mandatory weekly counseling from program staff, in which the counselors directed participants to training programs with high returns on investment (that is, programs anticipated to lead to high earnings gains over participants’ lifetimes relative to the training cost). Participants selected the training program in which they wished to participate, but counselors could deny participants’ selections. Participants also received an ITA of up to $8,000 to cover the cost of training.

Center for Employment Opportunities (CEO) Prisoner Reentry Program

Participants started the program with a four-day preemployment, life-skills class focusing on job-readiness issues, such as workplace behavior, job search skills, and decision making. The program then placed participants in transitional jobs at New York City agencies. Participants worked in these transitional jobs for four days a week at the state minimum wage and were paid at the end of each day. On the fifth day of each week, participants met with job coaches at the CEO office to discuss their performance at the transitional job and prepare for future interviews.

Work Choice

Intervention (standard name)

Work Choice was one of the demonstration projects made possible by Section 1115 waivers to the rules in effect at the time for the Aid to Families with Dependent Children (AFDC) program. These Section 1115 waivers allowed states to test new approaches to advance the objectives of the AFDC program.