The Office of the Attorney General partnered with the Texas Workforce Commission and Title IV-D court (part of the state child support enforcement system) to administer the program with the goal of helping parents become more responsible parents and preventing them from falling behind on child support payments. NCP Choices EP was a voluntary program that assisted noncustodial parents early after having a child support order established to help them avoid the accumulation of significant child support debt.

Master’s-level care managers placed telephone calls to Working toward Wellness participants to encourage them to seek treatment for their depression. The care managers also helped coordinate health appointments, encouraged and monitored follow-through on appointments and treatment plans, and provided supplemental information and counseling. To build rapport and identify potential referral services, care managers also asked participants about their employment status and goals and about barriers to employment, such as child care.