Case Management
Introduction
Case management is a service delivery approach in which staff meet with clients to provide direct, personalized one-on-one support to improve a comprehensive set of outcomes related to employment, education, housing, health, and public benefit receipt. This Evidence Snapshot summarizes what rigorous research tells us about 21 interventions that used case management as their primary service and the interventions’ impacts on earnings, employment, the receipt of public benefits, and education and training.