AO offered students career pathways culminating in one or more credentials in high-demand fields, including health care and manufacturing. Instructional courses were delivered at local colleges using team teaching of basic skills, CTE, and basic skills instruction delivered using meaningful content. AO also provided academic services, such as tutoring and academic advising, and supportive services, such as transportation and child care assistance, to students. The pathways consisted of about 12 academic credits. Most of the pathways lasted one academic year or less.

The program includes a comprehensive set of services and resources to advance participants’ education and employment.

The program provided information about and simplified access to financial work supports, such as the Earned Income Tax Credit and child care subsidies. Retention and advancement services included career coaching and access to training and education to stabilize participants’ employment and help them find better-paying jobs. The program helped participants secure funding for training and education costs through the Workforce Investment Act (WIA) and other training funds.

PROGRESS assigned participants to a team of one case manager and one career development specialist. Case managers checked in with participants monthly and helped them obtain access to health care through Medicaid and assistance with child care and transportation. They also helped participants with housing, substance abuse, or other personal issues by providing counseling and connecting them to community resources.