Guided Customer Choice was designed to broadly represent the approach that most local areas were implementing on their own under WIA. Participants in Guided Customer Choice had to complete six mandatory counseling activities to help them select a training program and then had to assess whether they had enough resources to complete the training. Counselors were directed to help customers make an informed decision about training. However, counselors did not direct participants toward particular occupations, and participants could independently select their training program.

CET provided youth who are not in school with full-time basic education and skills training in a work-like setting to provide participants with hands-on training experience. The program worked with local employers to develop and teach a training curriculum and focused on improving the participants’ practical skills to meet the employment demands of the local labor market. Individualized job placement services were also provided to assist participants in securing jobs after the training program.

Job Corps provided education, training, and health services in a one-stop residential setting. The Job Corps education component was individualized and self-paced, and it included GED preparation and education about home and family living as well as remedial, consumer, driver, and health education. The vocational training component was also individualized and self-paced, and it included training in a range of trades, such as business, clerical, health, construction, culinary arts, building and apartment maintenance, and other vocations.

MEPs provided basic business training, facilitated access to financial capital and lending, and performed technical assistance for participants. The access to financial capital component included peer-to-peer lending, direct lending from the service organization, and guidance through the banking sector.

YouthBuild programs provided four main categories of services: (1) a combination of educational services designed to lead to a high school diploma or an equivalent credential such as a GED; (2) vocational training in construction or another in-demand industry; (3) youth development services focused on leadership training and community service; and (4) supportive services to help individuals participate in training and employment, including case management, workforce preparation, life skills training, counseling, and stipends for participation.

Maximum Customer Choice participants could request counseling from program staff to guide them to appropriate training selections, but they did not automatically receive counseling. Participants received an individual training account in the amount of $3,000 to $5,000, depending on the program site. Most Maximum Customer Choice participants requested counseling and completed counseling and training program selection in five sessions. Then, participants engaged in their selected training program for an average of 18 weeks.

Structured Customer Choice participants received intensive, mandatory weekly counseling from program staff, in which the counselors directed participants to training programs with high returns on investment (that is, programs anticipated to lead to high earnings gains over participants’ lifetimes relative to the training cost). Participants selected the training program in which they wished to participate, but counselors could deny participants’ selections. Participants also received an ITA of up to $8,000 to cover the cost of training.

Structured Customer Choice participants received intensive, mandatory weekly counseling from program staff, in which the counselors directed participants to training programs with high returns on investment (that is, programs anticipated to lead to high earnings gains over participants’ lifetimes relative to the training cost). Participants selected the training program in which they wished to participate, but counselors could deny participants’ selections. Participants also received an ITA of up to $8,000 to cover the cost of training.