As part of the program, clinically oriented staff, such as psychologists or social workers, conducted a two- to three-hour-long substance use assessment to determine the appropriate type of substance use disorder treatment and whether the client was ready to participate in employment-related services. The evaluator assigned a case manager to the client and referred clients to appropriate substance use disorder treatment and other services that addressed clients’ barriers to employment. 

LA’s HOPE participants received temporary housing and help securing rental assistance and more permanent housing. Mental health services were also available. Once housed, LA’s HOPE case managers connected participants to a workforce development center; the case manager, workforce development staff, and mental health agency staff helped the participant prepare for employment.