Clients were assigned case managers who helped identify education and job development opportunities that were appropriate for them. Education opportunities included life-skills workshops, adult basic education, GED courses, or English-as-a-second-language courses. Job development opportunities included vocational skills training, work experience (including internships), on-the-job training, or unpaid work. The program also offered reimbursements for child care and transportation expenses.

The HCD program implemented in Riverside, CA, stressed that participants should spend time receiving education or training to prepare for good jobs. If participants did not have a high school diploma or general education diploma, the program provided basic education classes in the public school system to help participants make progress toward their goals (such as increasing their literacy level). Case managers were accountable for the employment and education outcomes of their clients and therefore encouraged success and emphasized and enforced program participation.