The intervention provided access to supplemental resources in the Veterans Employment Resource Center (VERC). The standard VERC services included internet and phone access for job search activities, resume writing supports, video training for applying to and interviewing for jobs, and two video-recorded practice interviews. In addition, the program provided intervention participants with the About Face vocational manual and in-person classes during the week following study enrollment.

The About Face—Self Study intervention provided participants with a vocational manual titled About Face in addition to standard services from the Veterans Employment Resource Center (VERC). The standard VERC services included internet and phone access for job search activities, resume writing supports, video training for applying to and interviewing for jobs, and two video-recorded practice interviews.

Through ICM, case managers worked with participants who were incarcerated to determine their needs and goals and to establish reentry plans for support after release. After participants’ release from prison, case managers connected them to mental and physical health treatment, employment, education, and housing services. Participants had access to 24-hour case management and no limits on the duration of participation. Mental and physical health treatment services included mental health, substance abuse, and medical and dental treatment.

ABE provided participants with basic education services. For participants who were reading below a ninth-grade level at program entry, the services focused on elevating their reading skills. If a participant was already at or achieved a ninth-grade reading level during the program, they attended adult secondary education classes focused on preparation for GED exams. Participants also took literacy and cognitive life skills classes. A participant could enroll in one or more ABE classes, which varied in duration.